Hosokawa Alpine and Rico Sicherheitstechnik to collaborate

Blueserv, the service brand of Augsburg-based machine and plant manufacturer Hosokawa Alpine, and Swiss company Rico Sicherheitstechnik are co-operating in terms of service provision, as the central focus of both companies is on customer needs. The service specialists from Blueserv are trained and certified by Rico. Only then may the legally prescribed and mandatory annual service work be carried out on the Rico Ventex® explosion protection valves. This is the only way to guarantee safety in and around the system.

Total service for pressure shock resistant systems from a single source: “It works.”

The durable explosion protection valves from Rico Sicherheitstechnik have been installed in the pressure shock resistant powder processing systems from Hosokawa Alpine for a long time now. In the past, customers had two contacts for service matters: Blueserv and Rico. The new co-operation between the two companies will simplify this process: The Rico Ventex® explosion protection valves can now also be serviced by Blueserv technicians worldwide. “Our customers can enjoy total service for pressure shock resistant systems from a single source. This significantly shortens and simplifies the service process,” says Alexander Auer, Operations Director Blueserv at Hosokawa Alpine. At the same time, Blueserv is also expanding its range of services in order to meet customer needs on site even more quickly and precisely. The common goal of the co-operation partners is to ensure the safety of employees and systems at customer locations worldwide by carrying out maintenance, thereby helping to avoid possible system downtimes.

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Expanded service network

With this co-operation, Rico Sicherheitstechnik is further expanding its international service network. Founded in 1988, the Swiss company is regarded as a pioneer in industrial explosion protection, whose components effectively prevent the spread of explosions in industrial plants. These include explosion protection valves, gate valves and butterfly valves, pressure relief valves as well as shut-off and non-return valves. The company works with certified service partners all over the world. This now also includes Blueserv’s global service network with branches in Europe, North and South America, the MENA region and Asia. “It is very important for us to be able to help our customers quickly and on-site With the experts from Blueserv, we are now achieving this goal in additional markets,” says Samir Kryeziu, Head of Business Development at Rico.

Image caption: Samir Kryeziu, Head of Business Development at Rico Sicherheitstechnik, (left) and Alexander Auer, Operations Director at Blueserv, are delighted about the service co-operation