BCF member survey shows increased satisfaction

Nearly 100 British Coatings Federation (BCF) members from across the paints, coatings, printing inks and wallcoverings sectors, responded to BCF’s major biennial member survey in the Spring of 2016. Results showed that, overall, member satisfaction has risen from 88% to an impressive 90%.

The survey, of which CEOs or business heads or those involved in technical / regulatory affairs made up more than 50% of respondents, showed the highest satisfaction levels were with technical and regulatory advice, BCF staff service, communication with members and responsiveness to member needs. The top three valued services remain the same as in 2014, which are lobbying, communications to members and technical advice and guidance.

Two key areas noted for improvement in BCF’s 2014 survey were better lobbying and raising the profile of the industry. It was, therefore, encouraging to see that both of these, along with BCF’s website, were shown as having the highest improvement over 2014.

While industry knowledge, leadership and lobbying at both a national and European level were all noted as particular strengths, the latter was also shown to be an area that needs to be developed further, especially with a better influence in Europe.

Tom Bowtell, BCF’s CEO commented: "It is, of course, fantastic to see an improved satisfaction among BCF members. The information provided in all areas of the survey are vital as we focus and prioritise our efforts over the coming years and it is key that we continue to provide the best regulatory advice, to increase membership, to improve awareness of the BCF and the contribution that the coatings industry makes to the UK economy, and to work even harder on lobbying both in the UK and Europe. Brexit will have a major impact on BCF’s work in the future and we are working proactively for the best future business environment for our members.”